This Privacy Policy describes how kledingnew.com (the “Site” or “we”) collects, uses, and discloses your
Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or
would like to make a complaint, please contact us by e-mail at [email protected]
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and
information necessary to process your purchases. We may also collect additional information if you contact us for
customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including
the information below) as “Personal Information”. See the list below for more information about what Personal
Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on
Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log
files, web beacons, tags, pixels, device type, operating system, IP Address, browser type, andinfo
provided when making a purchase or signing up for email & SMS list.
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: version of web browser, IP address, time zone, cookie
information, what sites or products you view, search terms, order history, payment information,
contact information,and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to
process your payment information, arrange for shipping, and provide you with invoices and/or order
confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with
the preferences you have shared with us, provide you with information or advertising relating to our
products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify,We use UPS and
USPS to fulfill and ship orders. In order to process and ship your order, we may share your name,
shipping address, and contact information with UPS and USPS. This information is shared solely for the
purpose of fulfilling and delivering your order. UPS and USPS may also collect and use this information
in accordance with their respective privacy policies.
- Personal Information collected: name, billing address, shipping address, payment
information (including credit card numbers [Apple Pay, Meta Pay, Shop Pay]), email
address, and phone number.
- Customer support information
- Purpose of collection:We collect customer support information to provide effective
and efficient assistance to our customers. This information may include your name, contact information,
order details, and any other information you provide to us related to your customer support request. We
may also collect information about your interactions with our customer support team to improve our
services and training processes. Your customer support information will only be used for the purpose of
resolving your inquiry or issue, and will not be shared with any third party unless necessary to fulfill
your request or as required by law.
- Source of collection:We may collect customer support information from various
sources, including when you contact us directly via email, phone, or through our website’s customer
support portal. We may also collect information about your interactions with our website or social media
platforms, such as when you submit a support request or engage with our customer support team through
chat or messaging features. Additionally, we may receive information from third-party service providers,
such as payment processors or shipping carriers, if you contact us regarding an issue related to their
services.
- Disclosure for a business purpose:We may disclose customer support information to
third-party service providers who assist us in resolving your inquiry or issue, such as payment
processors or shipping carriers. We may also disclose customer support information to our affiliates or
business partners, solely for the purpose of improving our products and services or to provide you with
relevant information. We will not disclose your customer support information to any other third party
unless required by law or with your explicit consent.
- Personal Information collected:
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and believe your child has provided us with
Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts
with you, as described above. For example:
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena,
search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We may share your personal information with other service providers who help us operate our business and
provide our services. These service providers may include, but are not limited to, payment processors,
shipping and fulfillment providers, website analytics providers, and email service providers.We may also
share your personal information with other third parties for the purpose of fulfilling your requests or
complying with legal requirements. For example, we may share your personal information with government
agencies or law enforcement officials if required to do so by law or if we believe in good faith that
disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate
fraud, or respond to a government request.We require our service providers and other third-party partners to
protect any personal information we share with them and to use it only for the purpose for which it was
provided. We may also share anonymous or aggregate data with third parties for marketing, advertising,
research, or other purposes.If you have any questions or concerns about how we share your personal
information with service providers or other third parties, please contact us using the information provided
in the “Contact Us” section of this Privacy Policy.
BehaviouralAdvertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing
communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google
uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other
websites with our advertising partners. We collect and share some of this information directly with our
advertising partners, and in some cases through the use of cookies or other similar technologies (which you may
consent to, depending on your location).
- We may use other third-party advertising services, in addition to those mentioned above, to serve ads on our
website and other websites across the internet. These advertising services may use cookies, web beacons, and
other tracking technologies to collect information about your browsing behavior on our website and other
websites to deliver targeted advertisements based on your interests.Some of the other advertising services we
may use include, but are not limited to, Google Ads, InstagramAds, Facebook Ads,
and TikTok Ads. We may also use other advertising services in the future and will update this Privacy Policy
accordingly.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”)
educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal
at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale,
processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services,
and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area
(“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until
you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’
section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated
decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise
significantly affects you.
We DO NOTengage in fully automated decision-making that has a legal or otherwise significant effect using
customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise
significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a
small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a
small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it
to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for
storage and further processing, including to Canada and the United States. For more information on how data
transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We
use a number of different cookies, including functional, performance, advertising, and social media or content
cookies. Cookies make your browsing experience better by allowing the website to remember your actions and
preferences (such as login and region selection). This means you don’t have to re-enter this information each time
you return to the site or browse from one page to another. Cookies also provide information on how people use the
website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or
“session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are
deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date
they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can
negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser
controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your
browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such
sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third
parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by
these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals,
we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for
other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details
provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the
relevant data protection authority. You can contact your local data protection authority, or our supervisory
authority here: [Add contact information or website for the data protection authority in your jurisdiction. For
example: https://ico.org.uk/make-a-complaint/]